FAQs

Shipping policy

EarMen LLC is shipping Worldwide.

Please consider:

 Most of the items will usually be shipped out within 1- 5 business day (Monday – Friday).

 Most of the custom and special orders require a minimum of one week to process.

 Tracking emails are automated. Please check your SPAM filter or folder to ensure you are receiving tracking emails and that your mails did not get caught be a filter.

 International shipments may be a subject to tariffs, duties, value added taxes (VAT) and other customs fees, and they vary from Country to Country.

 For foreign orders, please allow 1- 4 weeks for delivery. Shipping times are out of our control and customs can cause delays in processing packages.

 Country fees are the responsibility of the customer/recipient.

 International customers should contact their local customs office for details on how customs are assessed and collected.

 Packages refused by customers due to customs duties, taxes, or other fees are defined as "abandoned" in the destination country by the courier and are not eligible for refunds.

 Default Carrier: DHL

 Shipping Rates are Based on order price

 Rate Name Conditions Shipping Prices
Light  $ 0.00        –      $ 700.00  $ 30.00
Heavy $ 700.01     –   $ 6,000.00  $ 150.00
Extra $ 6,001.00  – $ 15,000.00  $ 200.00

 

 

 

Refund policy

 

We offer a 14-day return policy.

In case of return we refund 50% of the sold price of the device.

We do not accept returns on the following items:

 sale or discounted items

 special orders

 other custom orders

 showroom demonstration item

 

If you want to return an item, contact us at: sales@earmen.com, to start the process.

Please include your order number and the reason you are requesting a return.

 

Eligible Items:

 Products must be in like-new condition and repackaged in the original box with all accessories,manuals, and packaging materials.

 Incomplete or improperly packaged products will not be accepted and may include additional fees.

 Custom and special orders are defined as: being unique in nature or specifically ordered for you outside of our standard stock sold online.

 Original shipping fees are never refunded on returns or returned items and they are always deducted from the refund inclusive of us offering free shipping on the original sale.

 Buyer are responsible for shipping charges on return shipments.